WeatherBuild Support

Personalized, connected service and support with our omni-channel approach to connecting with you for a superior customer experience

 WeatherBuild Email SupportWeatherBuild 9x5 Support
Service-Level Agreement (SLA)Not availableAvailable upon request
Support HoursNot available9:00 a.m. – 5:00 p.m. Eastern Standard Time (EST)
Support DaysNot availableMonday – Friday, excluding company holidays
Response TimeNot availableTwo (2) business days or less
Email SupportUnlimitedUnlimited
Chat SupportNot availableUnlimited
Phone SupportNot availableUnlimited
Remote Web SupportNot availableUnlimited
Support Team LocationCambridge, MACambridge, MA

FAQs

Find answers to frequently asked questions below or contact us.

WeatherBuild Solution

How do I get access to WeatherBuild?
To get access to WeatherBuild, download WeatherBuild on the App Store. Your download of WeatherBuild includes sample demo projects with sample schedule activities.
What is WeatherBuild Notify?

Hyper-local weather risk reports with automated delivery to your project teams

 

  • Daily weather reports with risk assessments of construction activities
  • Automated delivery via email and push notifications
  • Hyper-local weather data based on the exact geo-location of your project
  • Activities and impacts based on standard construction activities and weather events
How do I buy WeatherBuild Notify?

To buy WeatherBuild Notify for your project or company, sign up on the WeatherBuild Notify Sign Up web page.

What is WeatherBuild History?

Hyper-local weather history reports with claims management tools

 

  • Historical reports of actual weather data with event and impact analysis for claims
  • Integration with weather stations, webcams and data loggers of actual outcomes
  • Historical weather analysis for the geo-location of your project
  • Activities and impacts based on standard construction activities and weather events
How do I buy WeatherBuild History?

To buy WeatherBuild History for your project or company, sign up on the WeatherBuild History Sign Up web page.

What is WeatherBuild Enterprise?

Custom hyper-local weather risk solution with risk management tools

 

  • Activities and impacts customizable based on your project-specific requirements
  • Integration with your schedule to enable weather risk probability for each activity
  • Compatible with Oracle Primavera P6, MS Project and Excel, and many other formats
  • Implementation and integration services with your enterprise solutions
  • 9×5 unlimited support with optional Service-Level Agreement (SLA)
How do I buy WeatherBuild Enterprise?

To buy WeatherBuild Enterprise for your project or company, contact us on the WeatherBuild Solutions web page.

About WeatherBuild

What is WeatherBuild?

WeatherBuild offers a suite of decision support solutions that empower contractors, owners and operators to improve situational awareness and make better-informed decisions about weather events, schedule impacts and probable outcomes.

How is WeatherBuild different from weather forecasts?

Unlike generic weather forecasts, WeatherBuild leverages weather data, machine learning and predictive analytics to provide you with actionable intelligence about weather events, schedule impacts and probable outcomes specific to your projects.

What is WB486™ or WeatherBuild 486™?

WB486™ or WeatherBuild 486™ is WeatherBuild’s proprietary machine learning and predictive analytics model, forecasting weather events based on the exact geo-location of your project and classifying schedule activities at risk of being impacted by each of the weather events.

What are WeatherBuild’s data sources?

In the age of big data, raw weather data is readily available from both public and private sources.

WeatherBuild aggregates raw weather data from numerous data sources such as NOAA, Dark Sky, Environment and Climate Change Canada, and many other sources, in its proprietary machine learning and predictive analytics model.

What is WeatherBuild’s spatial resolution?

Spatial resolution refers to the size of the grid cells in the weather models and weather events.

In WeatherBuild, spatial resolution varies by the geo-location for each project and by the event criteria for each weather event, from about less than ½ mile.

What is WeatherBuild’s temporal resolution?

Temporal resolution refers to the size of the time steps in the weather models and weather events.

In WeatherBuild Daily Reports and Tomorrow’s Outlook, temporal resolution for weather events, schedule impacts and probable outcomes are hourly, based on the scheduled work day for each project.

In WeatherBuild Real-Time Reports, temporal resolution for weather events, schedule impacts and probable outcomes are immediately, as of now, on-demand and in real-time.

What are the objectives of weather risk management?

The objectives of weather risk management are to increase the impact of positive weather events, and decrease the impact of negative weather events in the project.

What are Weather Controls®?

Weather Controls® are the data gathering, management and analytical processes used to predict, understand and constructively influence the time and cost outcomes of a project or program related to weather events; through the communication of information in formats that assist effective management and decision making.

Weather Controls® is a registered trademark of Weather Build, Inc. All rights reserved.

Weather Events & Schedule Impacts

What are events?

Events are weather events, defined by event criteria and based on the exact geo-location of your project.

What are event criteria?
Event criteria are the parameters and thresholds for the probability and intensity of events or weather events, with units of measurement relative to each event type.
Can I change event criteria?

Yes, administrator level users can change event criteria, the parameters and thresholds for the probability and intensity of events or weather events, by account and by project.

What are event types?
Event types are precipitation type events and non-precipitation type events, including but not limited to rain, snow, sleet, hail, mixed, wind, wind gust, low temperature, high temperature, etc.
Does WeatherBuild support wind events at varying heights?

Yes, WeatherBuild supports wind events at varying heights above ground level, also referred to as wind shear or wind gradient, at 50 m (164 feet) and at 100 m (328 feet).

What are impacts?

Impacts are schedule impacts, your project schedule activities at risk of being impacted by events or weather events, at the exact geo-location of your project.

How does WeatherBuild determine impacts specific for our project?

WeatherBuild determines impacts specific for your project by leveraging machine learning to identify your project schedule activities at risk of being impacted by events or weather events.

How does WeatherBuild’s machine learning train?

WeatherBuild’s proprietary machine learning and predictive analytics model trains on over half a million construction industry standards, construction project schedules, and end-user feedback loops.

Can I manually tune WeatherBuild’s machine learning results for impacts?

Yes, in WeatherBuild Web, an administrator level user can change Impacted by Event Types in the Schedule Activities table for each of your projects.

Also, in WeatherBuild Mobile, a project team member can change Impacted by Event Types in the Activity Detail view for each of your projects.

Severe Weather Alerts

How does WeatherBuild determine severe weather alerts?

WeatherBuild determines severe weather alerts from the National Weather Service (NWS) and Environment and Climate Change Canada (Environment Canada or EC) alerts by “severe weather alert regions,” which generally correspond to counties.

How does WeatherBuild transform severe weather alerts into events?

WeatherBuild transforms severe weather alerts into events or weather events with its proprietary machine learning and predictive analytics, to provide you with actionable intelligence specific to your projects.

WeatherBuild Station

What weather stations does WeatherBuild support?

WeatherBuild supports adding numerous types of networked weather stations, sensors and webcams to a project, for real-time data collection and transmission at or nearby your jobsite.

WeatherBuild Cloud, cloud-based decision support platform, is hardware-agnostic or device-independent, a methodology where reliance on a specific hardware resource is not required.

Can WeatherBuild recommend weather stations?

Yes, as part of our services, WeatherBuild can help you determine the best weather stations, sensors and webcams for your company, group and project needs.

Can WeatherBuild help install weather stations on our jobsite?

Yes, the WeatherBuild Services team can work together with you to install weather stations on your jobsite, including locating or siting, mounting and connecting your weather stations to WeatherBuild Cloud.

Can WeatherBuild help determine weather station siting on our jobsite?

Yes, the WeatherBuild Services team can work together with you to determine the optimal siting for your weather stations — where to locate and how to position your devices.

Siting is the most important factor to ensure accurate readings from your instruments, and can influence the accuracy of weather data readings more than the quality of your instruments.

Standard Activities & Schedule Integration

What is the data dictionary of standard construction activities?

The WeatherBuild data dictionary of standard construction activities is organized in categories, based on the MasterFormat standard, and complements schedule integration with project-specific schedule activities.

With what scheduling solutions does WeatherBuild integrate?

WeatherBuild integrates with Oracle Primavera P6 Enterprise Project Portfolio Management products, Microsoft Excel and Project files and many other formats.

 

  • Oracle Primavera P6 Enterprise Project Portfolio Management
  • Oracle Primavera P6 Professional Project Management
  • Oracle Primavera Contractor
  • Microsoft Excel files
  • Microsoft Project files
  • Many other formats
What scheduling components and data does WeatherBuild exchange?

WeatherBuild exchanges numerous scheduling components and data including but not limited to:

 

  • Activity ID
  • Activity Name or Activity Label
  • Activity Description
  • Activity Start Date
  • Activity Finish Date

WeatherBuild Security

What are WeatherBuild's identity and access management policies?

WeatherBuild Cloud is hosted on the Amazon Web Services (AWS) platform, and employs AWS Identity and Access Management (IAM) managed policies, to provide secure access to and between all servers and services.

WeatherBuild controls who can access your WeatherBuild account (authentication), and what areas within your account each user can access and in what ways (authorization).

What are WeatherBuild's roles and permissions?

Hierarchical roles in the WeatherBuild Solution include account administrator, group administrator, project administrator, and project member. A user can be assigned one or many roles in the WeatherBuild Solution, for example, a project administrator for one project and a project member on another project.

 

  • Account Administrator
    • Project Administrator
      • Project Member
How are WeatherBuild's communications secure?

SSL (Secure Sockets Layer) Encrypted Communications

WeatherBuild uses SSL (Secure Sockets Layer), the standard security technology for establishing an encrypted link between a web server and a browser, used by millions of websites in the protection of online transactions. SSL protects communications between WeatherBuild Mobile, Web and Cloud.

Extended Validation Certificate (EV)

WeatherBuild Web displays a padlock in the browser URL and a green address bar secured by an Extended Validation Certificate (EV). The encrypted link ensures that all data passed between the web server and browsers remain private and integral.

JSON Web Tokens (JWT) Authentication

WeatherBuild uses JSON Web Tokens (JWT), an open, industry standard RFC 7519 method for representing claims securely between two parties. JWT ensures authentication for WeatherBuild Mobile and WeatherBuild Web login and access to WeatherBuild Cloud.

OAuth Authentication

WeatherBuild uses OAuth, an open protocol to allow secure authorization in a simple and standard method from web, mobile and desktop applications. OAuth ensures authentication for WeatherBuild Mobile and WeatherBuild Web login and access to WeatherBuild Cloud.

WeatherBuild Demo Projects

Are the events and severe weather reports real for the demo projects?
Yes, the events and severe weather reports are real for the demo projects, based on the actual locations of each demo project.
Are the sample schedule activities real for the demo projects?
No, the sample schedule activities are not real for the demo projects. However, the sample schedule activities are impacted by real weather events.

Contact the WeatherBuild Support Team


Release Notes

Release notes for new features, product updates and bug fixes in each release of the WeatherBuild Solution

Join the leading contractors and owners that leverage the WeatherBuild Solution™ to increase productivity, enhance safety, and manage risk of weather events and schedule impacts.

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